CBT unit 17 quiz 1

Default settings refer to ______

• pre-existing value of a user-configurable setting that is assigned to a software application, computer program or device

• Network settings

• Router configuration

• Operating system’s settings

A ______ is a starting point for a new document

• Word document

• Spreadsheet

• Template

• Report

A(n) _____ is an icon that points to a program or a file

• Exe file

• Shortcut

• Excel document

• Image

To control a device that is attached to the computer, you need a ______

• Driver

• Screwdriver

• Software

• Program

What operating system type is Ubuntu?

• Android

• MAC OS

• Linux

• Windows

________ is a piece of code which can copy itself and typically has a detrimental effect.

• Trojan

• Spam

• Malware

• Virus

_______ is an error logging tool

• CMD

• Event viewer

• Virus scan

• SFC

__________ is important as you could have the same people phoning up the support and describing the same problem as the last time that they phoned

• Recording Faults

• Version control

• Audit trails

• SLA

___ is a table full of different kinds of errors that have happened to the company

• Spreadsheet

• Solutions Database

• Event viewer

• Logging tool

Basic system settings can be accessed from

• Computer

• Devices and printers

• Control Panel

• Computer Management