Healthcare Communication

More clinicians and healthcare facilities are adopting this form of treatment

• alternative

• surgical

• medical

• holistic

Which of the following are forms of non-verbal communication?

• gesture

• telepathy

• facial expressions

• body language

Besides paraphrasing (restatement), what are the other parts of active listening?

• reflecting

• none of them

• clarification

HEENT (examination and observation of patient's Head, eye, ears, nose, throat) is part of the

• subjective ROS

• plan

• assessment

• objective ROS

What is TRUE about the use of medical terminology in healthcare communication? Mark all that are correct

• do not use medical terminology when communicating with patients

• use medical terminology when documenting S.O.A.P. notes

• none of these

• use medical terminology when communicating with other healthcare professionals

Sighing, lack of eye contact, crossed arms or legs, leaning back, rolling of the eyes are all forms of ____________ communication.

• non-verbal

• verbal

• electronic

• written

Which part of the S.O.A.P. note is similar to the title of a paper?

• Chief Complaint

• Differential Diagnosis

• History of Present Illness

• Social History

Clinical impression of diagnostic data is documented in ___________ section of S.O.A.P.

• plan

• assessment

• objective

• subjective

What kind of questions give healthcare professionals the most in depth information?

• open-ended

• close-ended

• short answer

• non-verbal answers

Therapeutic communication has ______ key components.

• 4

• 2

• 3

• 1