Browsing

CCA should handle 'Family' in logical cases

• False

• True

CST informed that he has problem in facebook.com only (not working) , CCA will troubleshoot with CST

• All Sites

• Certain Site

Customer has Browsing case in All Sites, Ping Google Domain: No reply, Ping Google IP: reply the right action

• Trace Customer WAN IP

• Escalate ticket to SLS

• Perform Flush DNS command then add DNS

SLA for suspended account

• 48 WH and in case of delay renew SLA and create delay ticket

• 48 HR

• 72 HR

when you trace WAN IP from Trace route and you find TE Data or Telecom Egypt , will consider trace complete.

• True

• Failed