Human Services Chapter 3 Test

Effective human services workers possess strong interpersonal skills.

• True

• False

The way a person looks and dresses is a form of nonverbal communication.

• True

• False

Using slang or texting abbreviations is effective and appropriate in professional writing.

• True

• False

People have the same basic needs, values, and priorities.

• True

• False

Setting and implementing goals are crucial steps in the ______________________________ process.

• decision-making

• problem-solving

Good communication begins with ____.

• words the sender speaks

• nonverbal messages

• aggressive communication

• positive relationships

To be a good communicator, effective human services workers use ____ communication.

• assertive

• nonverbal

• passive

• agressive

The first step of the decision-making process is to ____.

• identify alternatives

• consider each alternative

• state the decision to be made

• take action to follow through on the decision

Resources that are shared with others and include places such as libraries, parks, stores, or museums are examples of ____ resources.

• diverse

• nonhuman

• community

• human

A difference of opinion caused by opposing attitudes, behaviors, ideas, wants, needs, or goals.

• Conflict

• Compromise

• Ignorance

• Agreement