Day 6

Incase CST active any bundle by mistake or asked to change his bundle agent should check the CST didn`t use from this bundle more than 50 unit or MB.

• true

• false

in Case CCA create refund request to refund team and request rejected, ACC shouldn't follow up with CST

• true

• false

In case CST want to renewal internet bundle in data line , ACC should create refund in portal tool

• true

• false

ACC should create refund request If CST complain that he didn't receive the usage notification 100% or renewal reminder or received it late.

• true

• false

ACC shouldn't create refund request in case Balance disappeared and deducted with no valid reason & not reflected on CDRs

• true

• false

ACC shouldn't create refund request in case ​In Case CST subscribed on any kind of online gaming case 

• true

• false

CST should call CC to activate roaming service before travel

• true

• false

ACC can charge voucher even if voucher serial is invalid

• true

• false

Cst can make suspension in lost and stolen case for

• 15 days

• 14 days

• None of the above

You can delegate any one to make sim swap even if he didn’t have delegation letter

• true

• false