Emails (dos and don't)

In a formal email the font should be ......

• 20

• 12

• 22

You should never use...........in any formal email

• red

• blue

• black

To highlight important information in an email we use..........

• red

• yellow

• blue/ dark blue

In a formal email we write the email in.........

• segoe script

• Algerian

• Calibri (Body)

We add managers in the BCC to check everything.

• Always

• Never

• When the recipient does not want to cooperate

Hi importance sign is used when I need an answer even if it is not important.

• Always

• Never

• Sometimes

We add all the people in the addressed department/ BU whether involved or not.

• True

• Sometimes

• Never

Emojis in emails reflect how we feel.

• Sure

• No, they are not funny

• No, they are not professional

Underlining sentences a lot is necessary to attract people's attention.

• No, we should minimize it as much as possible.

• Yes, should be used a lot to attract the recipients' attention

• We should use it frequently.

We need to wait.............to check for replies

• 48 hours

• 48 days

• 7 working days