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Billing review #3

Authored by Alejandro Sánchez

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Used 4+ times

Billing review #3
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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the task for getting to the collections window?

CO

COL

CL

CLL

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the customer needs a payment arrangement with extension, use...

C1

C

F1

F

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customer can make the payment until _________ before services are suspended.

At 5 pm the day before the soft event

The day after the soft event by 5 pm

On the soft event date at 5 pm

On the soft event date until noon

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Charges not included in the MRC...

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customer wants to avoid late fees by asking for a payment arrangement...

Payment arrangements do not protect customers from late fees.

Payment arrangements protect customers from late fees and service disruption.

Payments arrangements protect customers from late fees only in 4 states.

Payment arrangements do not protect customers from late fees but with the arrangement set they can ask for a credit.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Department a customer can be transferred if they want to have a lower bill with no downgrade:

Retentions

Collections

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer makes the payment with a check... After how long is it returned or accepted?

Immediately

In 24 hours

Around 1 week

Over 2 weeks

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