
Billing review #3
Quiz
•
Fun
•
Professional Development
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Practice Problem
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Hard
Alejandro Sánchez
Used 4+ times
FREE Resource
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7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the task for getting to the collections window?
CO
COL
CL
CLL
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer needs a payment arrangement with extension, use...
C1
C
F1
F
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer can make the payment until _________ before services are suspended.
At 5 pm the day before the soft event
The day after the soft event by 5 pm
On the soft event date at 5 pm
On the soft event date until noon
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Charges not included in the MRC...
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer wants to avoid late fees by asking for a payment arrangement...
Payment arrangements do not protect customers from late fees.
Payment arrangements protect customers from late fees and service disruption.
Payments arrangements protect customers from late fees only in 4 states.
Payment arrangements do not protect customers from late fees but with the arrangement set they can ask for a credit.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Department a customer can be transferred if they want to have a lower bill with no downgrade:
Retentions
Collections
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer makes the payment with a check... After how long is it returned or accepted?
Immediately
In 24 hours
Around 1 week
Over 2 weeks
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