Billing review #3

What is the task for getting to the collections window?

• CO

• COL

• CL

• CLL

If the customer needs a payment arrangement with extension, use...

• C1

• C

• F1

• F

The customer can make the payment until _________ before services are suspended.

• At 5 pm the day before the soft event

• The day after the soft event by 5 pm

• On the soft event date at 5 pm

• On the soft event date until noon

Charges not included in the MRC...

The customer wants to avoid late fees by asking for a payment arrangement...

• Payment arrangements do not protect customers from late fees.

• Payment arrangements protect customers from late fees and service disruption.

• Payments arrangements protect customers from late fees only in 4 states.

• Payment arrangements do not protect customers from late fees but with the arrangement set they can ask for a credit.

Department a customer can be transferred if they want to have a lower bill with no downgrade:

• Retentions

• Collections

If a customer makes the payment with a check... After how long is it returned or accepted?

• Immediately

• In 24 hours

• Around 1 week

• Over 2 weeks