KASH Rapport Building

What is Rapport Building?

• SYNC with each other

• Understand each other feelings

• Communicate Freely

• All of the mentioned points

I am going to build rapport ONLY with S2S customers

• True

• False

Smile, Greet, Listen, Build Rapport will lead to Create a WOW Experience

• True

• False

Get the policy details of the customer when he enters the office. Will this help to build better rapport and connect with the customer?

• Yes

• No

If you go to a store where the ambience is good but the behavior of the staff is not good, would you like to visit that store again?

• Yes

• No