Search Header Logo

T-mobile

Authored by Rex Palconit

Fun

Professional Development

Used 4+ times

T-mobile
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the Metrics that we need to hit to get Challenger Bonus?

NPS

UP

mFCR

AAL

TTFRA

ART

Response Time

NPS

UP

NPS

mFCR

UP

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Asynchronous Messaging means?

Live to Live person conversation

Both Parties should be present

Live to Bot person Conversation

Customer can message right away

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Synchronous Messaging Means?

Described as one to one conversation

live to live person conversation

bot to bot conversation

live to bot conversation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What Tool we need to use if we need to visual audit for customer information?

Grand Central

Atlas

Conversation Cloud

Samson

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If expert need to take his 15 minutes break what AWAY status he/she need to toggle?

Break Stread

Stread toggle

Away Break

Break Away

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What AWAY need to be toggle if expert needs to be on Coaching as per coach instruction?

Toggle Coaching

Stread Coaching

Coaching (AWAY)

Coach AWAY

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the EXPERT is ready to take live conversation what status he/she need to toggle?

READY

ONLINE

BACKSOON

AWAY ready

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?