Communication Skills

________ is the act of giving, receiving, and sharing information

• Helping

• Kindness

• Communication

• Networking

Effective Communication = __________

• No misunderstandings

• Productive relationships

• Productivity

• Ideal interactions

To become an engaged listener you must...

• Listen actively

• Put all distractions aside

• Only speak to interesting people

• Give and gather good information

Give undivided attention to the speaker in an effort to understand their point of view is a sign of respect

• True

• False

Which of the following is NOT an indication of Reinforce Active Listening

• Paraphrased statements

• Briefly summarize content or facts of what someone said

• When someone is expressing feelings convey empathy

• Take notes while someone speaks in order to not miss a thing

Paraverbal communication refers to (select all that apply)

• How we say the words we are using

• The tone and pitch of our voice

• How we use our hands when we speak

• How fast we speak

Cultural differences & language, lack of personalization to a message, Inability to actively listen are examples of

• Lack of cultural knowledge

• Barriers to good communication

• Superiority

• Bad coversation

Lack of efficiency, poor coordination, conflict, frustration, and anger are...

• Poor job environment

• Outcomes of poor communication

• Misunderstandings in the workforce

• Inevitable

Cross-cultural communication refers to the communication between people who have differences such as gender, age, race

• True

• False

Communication is Difficult When (select all that apply)

• We jump to conclusions

• We ask too many questions

• There is poor listening/misunderstandings

• Mind made up about the situation