CCWOS

CCWOS

Professional Development

10 Qs

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CCWOS

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Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Waseem Abbas

Used 6+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Abbreviation of MTM

Moment that Moment

Moment that matter

Moment that More

None of All

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Maximise return on effort topic is Module from?

Module 1

Module 2

Module 3

Module 4 & 5

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Types of adaption ladder is

Non-User

Trialist

Regular user

Advocate

Presentation & diagnosis

Advocacy

Keeping up to date

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Role of sales rep is..

Understand the customer journey and the moments that matter

Apply the customer journey to the specifics of the customer and their preferences

Orchestrate highly relevant interactions and execution against the moments that matter

All

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is dynamic prioritization?

A plan that can be reviewed and recalibrated as required

Embedding multi- channel into your engagement planning

orientated around the customer

Targeting/ engagement plan supported by customer engagement insights and dynamically changed in real time

Creating a plan that is orientated around the customer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Warmth topic is from Module 3

True

False

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Warmth is

Likeability

Trustworthiness

Empathy

Both A & C

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