BM2 Final Exam Review Units 1-2

Managerial control is the management function that involves

• monitoring the work effort by comparing actual results to standards.

• providing guidance to workers and work projects

Which of the following presents serious security risks that managers must monitor and control:

• Technology

• Employees

A quality-control manager inspecting a production line while it is in operation is an example of a __________ control.

• concurrent

• feedforward

Managerial control makes it possible for businesses to

• improve public attitude toward the company.

• stay on track toward achieving their goals.

The first step in the managerial control process is

• determining standards of excellence.

• comparing performance with standards.

Employee self-reporting, automatic data collection and analysis, and meetings are all methods that managers can use to

• measure the organization’s performance.

• take corrective action.

Balance sheets, break-even analysis, and cash flow analysis are all examples of controls relating to

• finance

• human resources

An effective control system must

• be based on accurate information.

• require that new work processes be established.

A control will only be effective if it is

• aligned with competitors’ objectives.

• easy to understand.

Managers must set up control systems that consist of ALL of the following key steps except:

• Establish standards to measure performance

• Take corrective actions

• Compare performance with the standards

• Measure productivity