GDPR PROCEDURE

After sending the FAQ UP - GDPR Deletion - Request Confirmation, the player replies as shown in the picture. What's the next step?

• Proceed to delete the account

• Proceed to escalate to OLCO TM REVIEW

• Confirm again for the second time

• Proceed to escalate to Trust and Safety

Answer explanation

Remember that we need to escalate to OLCO TM REVIEW when it comes to GDPR!

In which scenarios do we need to escalate to OLCO TM REVIEW?

• After the player confirms he wants to delete their account

• If the account appears as "not eligible" for GDPR Data request

• We need to escalate every ticket we get

• We escalate only when it appears as "eligible" in Pandora

When a DEFLECTED account is compromised, and player passes OV, the next step is to:

• Escalate to OLCO TM REVIEW

• Send the FAQ UP- GDPR Data Request - Deny Request (Not eligible)

Answer explanation

Remember we don't have to escalate this specific case as it is as Deflected!

Which of the options are correct when it comes to a GDPR Data request from a compromised and DEFLECTED player's account?

• We need to lock the account

• There has to be a note in Pandora and Helpshift explaining

• Leave the account unlocked

• We don't need to escalate this case to OLCO TM REVIEW

Final question!! True or False: Every player, no matter if it is from a deflected or not, has to be assisted when it comes to GDPR

• FALSE

• TRUE

Answer explanation

Remember GDPR is a legal aspect, so we need to assist all player that require it!!