GDPR PROCEDURE

GDPR PROCEDURE

1st - 3rd Grade

5 Qs

quiz-placeholder

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GDPR PROCEDURE

GDPR PROCEDURE

Assessment

Quiz

Other

1st - 3rd Grade

Practice Problem

Hard

Created by

sebastian Pandales

Used 6+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

After sending the FAQ UP - GDPR Deletion - Request Confirmation, the player replies as shown in the picture. What's the next step?

Proceed to delete the account

Proceed to escalate to OLCO TM REVIEW

Confirm again for the second time

Proceed to escalate to Trust and Safety

Answer explanation

Remember that we need to escalate to OLCO TM REVIEW when it comes to GDPR!

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

In which scenarios do we need to escalate to OLCO TM REVIEW?

After the player confirms he wants to delete their account

If the account appears as "not eligible" for GDPR Data request

We need to escalate every ticket we get

We escalate only when it appears as "eligible" in Pandora

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a DEFLECTED account is compromised, and player passes OV, the next step is to:

Escalate to OLCO TM REVIEW

Send the FAQ UP- GDPR Data Request - Deny Request (Not eligible)

Answer explanation

Remember we don't have to escalate this specific case as it is as Deflected!

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the options are correct when it comes to a GDPR Data request from a compromised and DEFLECTED player's account?

We need to lock the account

There has to be a note in Pandora and Helpshift explaining

Leave the account unlocked

We don't need to escalate this case to OLCO TM REVIEW

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Final question!! True or False: Every player, no matter if it is from a deflected or not, has to be assisted when it comes to GDPR

FALSE

TRUE

Answer explanation

Remember GDPR is a legal aspect, so we need to assist all player that require it!!

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