Training recap

Equipment Fiber PON requires...

• ONT

• Gateway

• Modem

• Modem Docsis 3.1

When the customer requests to activate internet ports...

• We should escalate the request to CAG

• We can do it from here

• We need to provide the contact information for the customer to call the manufacturer of the equipment.

• We need to provide the contact information for the customer to call the manufacturer of the equipment and offer CCC.

A Customer might be interested in the bridge mode of the Panoramic WiFi gateway when...

• The customer wants to use the panoramic gateway only

• The customer wants to use a router connected to the panoramic wifi gateway so only the router provides WiFi signal.

• The customer wants to have two WiFi signals.

• When the customer wants and extender.

If a customer is having service issues... can the customer send a reboot signal to their equipment using the Panoramic WiFi app?

• Yes

• No

Only customers with rented modems can access My WiFi on Cox.com

• True

• False

The codes 30617, 30614 and 30623, belong to...

• Third party modems

• Modem purchased at the Cox Store

• Panoramic WiFi gateways

A customer will need an eMTA modem when...

• The internet and telephone modem will be the same one

• The customer only has internet

If pods are compatible with the Panoramic WiFi gateway, a customer who wants a pod should have a modem with one of the following codes...

• 30623, 30614, 30617.

• 30614, 30650.

• 30651, 30650.

• 30623, 30650, 30614.

Gigablast requires a modem/gateway with Docsis 3.1. Which of the following modems meet that condition?

• 30623 and 30614

• 30623 and 30617

• 30614 and 30617

• Only 30617.

If a customer has Preferred 150 and wants to upgrade their internet speed tier to Ultimate, add 500 GB and the Panoramic wifi gateway, the codes we need to add to the account are...

• 30170, 30731, 30614/30617

• 30141, 30730, 30480.

• 30126, 30617, 30480.

• 416, 30170, 30731