KUNCI KEPUASAN PELANGGAN (HEART)
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Social Studies
University - Professional Development
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Penyediaan perkhidmatan kepada pelanggan melibatkan
Semasa dan selepas perkhidmatan
Semasa perkhidmatan
Sebelum dan semasa perkhidmatan
Sebelum, semasa dan selepas perkhidmatan
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Khidmat pelanggan merupakan tanggunjawab Customer Service Department
Betul
Salah
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kunci kepuasan pelanggan ialah HEART, H ialah
Harmony
Helpful
Handle with care
Heart
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kunci kepuasan pelanggan ialah HEART, E ialah
Engagement
Eager
Easy going
Efficient
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kunci kepuasan pelanggan ialah HEART, A ialah
Aggresive
Avoid complaint
Address complaint
Active listening
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kunci kepuasan pelanggan ialah HEART, R ialah
Reliable
Release
Remove complaint
Reduce complaint
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kunci kepuasan pelanggan ialah HEART, T ialah
Treat customer as freind
Timely response
Take initiative
Take responsibility
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