CRT Week 1

What is the % of Foreign Transaction Fee on Cash Magnet card?

• 2.5

• 2.7

• 2.9

• 3.2

What is the Annual Membership Fee of Delta Skymiles Gold card?

• 95

• 99

• 100

• 150

No Pre-set Spending Limit (NPSL) means Card Members (CM) have an unlimited spending capacity

• No

• Yes

•  Yes – for some accounts

Which of the following card has Foreign Transaction Fee?

• Amex Green

• Delta Blue

• Blue Sky

• Hilton Honors

Which of the following is NOT a benefit on the Hilton Honors American Express Aspire Card?

• $250 Airline Fee Credit

• $100 Property Credit

• 15 Elite Night Credits

• Priority Pass Select

When does Delta Medallion year start each year?

• 31/December

• 01/January

• 31/January

• 01/February

“We Win Together” is one the 8 Blue Box Values.

• True

• False

Which of the following is recognised by the AI as a Call Intent?

• Are you calling in..

• Are you calling about..

• Are you calling for

Which of the following is not a Lending Card?

• Blue Sky

• Blue from Amex

• Amex Green

• Hilton Honors

Irate & Profane and Personally Abusive CMs are the same.

• True

• False

• I wasn't paying attention in class