Communication

To spell a word during a telephone conversation use the telephone

• Directory

• Letters

• Etiquette

• Alphabet

To enable calls to be transferred automatically from your telephone to whatever number you want must have the service known as:

• Automatic redialling

• Call tracing

• Call forwarding

• Return call

Which of the following telephone services allows you to answer two calls on one line?

• Speed dialling

• Call waiting

• Three-way calling

• Call forwarding

Which type of call is made to a telephone number where the caller will speak to anyone who answers or to whom the call is transferred?

• Conference

• Person-to-person

• Operator assisted

• Station-to-station

For a quick delivery of documents and parcels by a messenger or private enterprise to local, regional and international destinations one should use the service of:

• The Post Office

• Courier companies

• Telex companies

• Cargo agents

Letter and printed papers with neither urgent nor confidential information in unsealed envelopes are sent through the Post Office by:

• Bulk mail

• Surface mail

• Second class mail

• Parcel post

Which class of mail is used to send letters and cards with urgent and confidential information in sealed envelopes?

• First class

• Second class

• Air mail

• Surface mail

Items send in containers or receptacles through the post must be wrapped with:

• Green paper

• Plastic

• Brown paper

• Scotch cloth duct tape

Which of the following should not be sent by post?

• Explosives

• Cheques

• Jewellery

• Goods

Which of the following is responsible for handling the mail in a small office?

• The driver

• The manager

• The messenger

• The clerk/typist