CONTROLLING

In Controlling, actual performance is compared with

• (a) Performance of other employees

• (b) Performance of previous year

• (c) Planned Performance

• (d) None of the above

Controlling is

• (a) Backward looking function

• (b) Forward looking function

• (c) Both backward as well as forward looking function

• (d) None of the above

Controlling and Planning are

• (a) Independent functions

• (b) Interdependent functions

• (c) Both (a) and (b)

• (d) None of the above

Under critical point, control manager

• (a) Critically observes and takes action on every deviation

• (b) Ignores deviation

• (c) Gives more importance to deviations taking place in key areas

• (d) None of the above

Under management by exception manager

• (a) Set up a range and deviation with in the range are ignored and beyond range are taken seriously.

• (b) All deviations are taken seriously

• (c) Both (a) and (b)

• (d) None of the above

When mismatch between plan and actual performance is due to over or under stating of plan, then it is called

• (a) Strategic Control

• (b) Operational Control

• (c) Both (a) and (b)

• (d) None of the above

Controlling is performed at

• (a) Top level

• (b) Middle level

• (c) Supervisory level

• (d) All of the above

Planning provides

• (a) Direction to Controlling

• (b) Base of Controlling .

• (c) Standard for Controlling

• (d) All of the above

If deviations are minor, it should

• (a) Be taken seriously

• (b) Be ignored

• (c) Be reported to top level

• (d) None of the above

Difference between plan and actual performance is called __________________.