Simran - NHIP Batch 78 (Day 2)

In RTO shipment "in-transit" status RTO address can be changed?

• No

• Yes

What is the TAT for seller to raised dispute on weight discrepancy?

• 7 Days

• 4-5 Days

• 7 Working Days 

• 24-48 hours

Is it mandatory to assign 'NDR manual calling' in case seller is stating that comment updated by courier boy is fake and status is 'UNDELIVERED'?

• Yes

• No

Seller contacts stating that his/her product delayed and he/she already raised EDD escalation, now seller wants to know TAT for the update.

• 24-48 hours

• 24 hours working hours

• 2 Working Days

• By EOD

Seller contacts to know about the path to complete KYC of Shiprocket account. What needs to be informed to seller?

• Seller Panel --> KYC TAB --> "Individual" or "Company" TAB seller will get option to complete KYC either with documents or "verify using AADHAR OTP". TAT for Adhaar OTP KYC is 30 Sec and 2-3 days for Manual KYC

• Seller Panel --> settings --> "Individual" or "Company" TAB seller will get option to complete KYC either with documents or "verify using AADHAR OTP".

• Seller Panel --> KYC TAB --> Update KYC

• None of the above

In Weight dispute cases how many images need to be uploaded while raising dispute and what prevention we can take to avoid weight discrepency?

• Min 4 and Max 5

• will advisor Seller for Weight freeze and also to use packaging materials from shiprocket to avoid any weight issue in future

•  Min 6

•  Min 3

What is the TAT need to be provided to seller for RTO initiated shipment?

• 20 Working Days

• 20 days

• 7 Days

• None of the above

Seller is in green category and received wrong product with 1 thousands of shipment value as he/she contacted 2 ago for the wrong shipment .what advisor will inform?

• Inform seller that he/she contacted within 72 hours .will guide path for pod dispute

  Login to seller panel>>Orders>>All orders>>Pod action>>select wrong product and upload images and submit

  and will inform seller to wait for 1 working days

• Ask to mail on [e-mail]

• Escalate Ticket

• Inform seller that he/she contacted after timeline so investigation not possible .will guide path for Future pod dispute

  Login to seller panel>>Orders>>All orders>>Pod action>>select wrong product and upload images and submit

  and will inform seller to wait for 1 working days

Seller contacted regarding product which is marked delivered 2 days ago but buyer didn't received that product .what advisor will inform on call?

• Seller have to contact us within 72 hours from the delivery date and will inform seller to wait for 7-10 working days to get resolution.

• Path for pod dispute:-Orders>>All orders>>Pod action>>Select delivered not received>>update alternate number>>submit

• Seller have to contact us within 48 hours from the delivery date and will inform seller to wait for 7-10 working days to get resolution.

• Investigation not possible as seller came after the tat

Seller want to upgrade his plan from Basic to Pro plan, what Advisor will inform to seller?

• Advisor will share the benefits of pro plan and inform Seller can upgrade his plan anytime from Seller panel->Billing->Current Plan Details->Activate the desired plan

• Advisor will update the pipe drive from SPARK with required details

• will raise ticket to FOPS team

• Seller can not upgrade his plan