Are you an electronic m@il expert?

What's the usual spelling of the short term for electronic mail?

• email

• Email

• e-mail

• E-mail

What's the origin of the term cc?

• Carbon paper used with typewriters.

• No one knows.

• From the Roman numeral C, meaning 100.

• One copy is c, so another copy is cc.

Why is it a bad idea to begin a message with Dear Madame?

• The female equivalent of Sir should be Dame.

• It suggests that the reader is LGBT.

• In English, a madame is a woman who runs a bordello.

• It's not a bad idea at all.

One of these salutations is wrong. Which one?

• Dear Mister Smith

• Dear Ms Smith

• Dear Mr Smith

• Dear Mr. Smith

What salutation would have been best if you had written to famous scientist Stephen Hawking?

• G'day Stevo!

• Dear Mr Hawking

• Dear Mr Professor Dr Hawking

• Dear Professor Hawking

Writing to a female recipient, when should you use the salutation Ms?

• When she is under 18.

• When she's already used 'Miss' in a previous message.

• When you don't know if she is married or not.

• When the first name is Taylor, and she could maybe be a he.

Which statement best describes the structure & content of an email?

• What the reader needs to know should be near the start.

• Like a good story, it should build slowly to a climax.

• Short as possible. No grammar.

• The reader needs to be fully informed of every detail.

How should an email be structured?

• With gaps between short paragraphs, for easy readability.

• In a single paragraph, to minimise screen space.

• Using long words, so the message is as short as possible.

• Most sentences have five words, so it's easy to understand.

You have made a mistake and now you have an unhappy customer. What usually comes first?

• An apology.

• Details of action you've taken to prevent more problems.

• A positive statement about the future.

• An explanation of why the problem happened.

Which of these endings is wrong?

• I am looking forward to hear from you.

• I am looking forward to hearing from you.

• I look forward to hearing from you.

• Looking forward to hearing from you.