IT TECHNICAL SUPPORT AND MANAGEMENT

How many classes of fire extinguishers do we have

• 5

• 4

• 3

• 2

IT TECHINAL SUPPORT IS NECESSARY IN THE WORK ENVIRONMENT? TRUE/ FALSE

• TRUE

• FALSE

WHICH OF THE FOLLOWING IS BEST FOR MONITORING THE NETWORK

• Task Manager

• Process Monitor

• Wireshark

• Disk Manager

When a customer has an issue with their laptop which is the best procedure to do first

• Gather your hardware tools

• Conduct a survey with the customer on how the problem started

• Break down the laptop in to pieces

• Tell them to sell the laptop and buy a new one

Which tool do we use to avoid being shocked by static electricity

• ESD Strap

• Wearing a long T-Shirt

• Powering off the Device

• Adapter

What are the duties of a first line support worker in IT

• collect the customer’s information and determine the customer’s issue .

• prioritise support activities and take on more technical, problem-solving activities

• understand the strategic priorities, routinely manage the most complex activities and determine underlying problems

• work as part of second- and third-line support.

What are the duties of second line support

• prioritise support activities and take on more technical, problem-solving activities.

• collect the customer’s information and determine the customer’s issue by analysing the symptoms

• understand the strategic priorities, routinely manage the most complex activities and determine underlying problems.

• work as part of second- and third-line support.

What are the duties of Network administrators

• work as part of second- and third-line support

• Program new applications using python

• Develop websites using html and css

• make sure that workers are happy

Which one is the best purpose of IT Technical Support

• support different types of user using the system

• maintain and improve the performance of organizations through system diagnosis

• preventative maintenance and system upgrade and configuration

• All of them

Having safe work practices in the work place ensures motivation and efficiency in the work place? True / False

• True

• False