Work Effectively with customers

What is your program name?

• Tourism

• Tour Operator

• Travel Agency

• Travel agencies - Operations

What is the correct name of your first module?

• Communication

• Work in a Socially Diverse

• Work Effectively with Customers and Colleagues

• Golden Rule

Communication is the ................of thoughts, opinions, or information by speech, writting, or sign language.

• Interchange

• Extrachange

• Multichange

• Intrachange

An area in the work place which is not in the view of the public customers.

• Front of house

• Back of house

• Potential Customers

• Administration

In this process, the sender sends information to the receiver is called..

• Two-way communication

• One-way communication

• Communication

• Communication effectively

People within our company who buy our products and services is called..

• Potential Customers

• External Customers

• Internal Customer

• Customers

There are ..... types of communication.

• Two

• Three

• Four

• Five

Which of the following is the first thing you need to take into account to ensure your communication is polite, professional and friendly.

• Use guest's name

• Be honest

• Use please and thank you alot

• Follow all establishment policies

When you can not answer to guest question, what do you do?

• Say I don't know

• Create an answer

• Use Golden rule

• Ask your colleagues to help

Which of the following is the third step in Golden Rule.

• Apologize

• Inform them you will find out the answer

• Find out the answer

• Pass on the information to customer