CRE Lesson 4 - Internal barriers

A barrier is something that ________ people from understanding each other.

• overcomes

• prevents

• encourages

• motivates

identify the 2 types of barriers.

• internal and written barriers

• written and external barriers

• internal and verbal barriers

• internal and external barriers

What is "internal barrier"?

• something outside the person that prevents him/her from understanding another person

• something inside the person that prevents him/her from understanding another person

Choose the correct internal barrier for the scenario below:

During work from home days, Max prefers to work early in the morning while Lisa likes to start later in the afternoon.

They have difficulty finding a common time for zoom meetings.

• language

• different working styles

• not motivated

• not enough knowledge

Choose the correct internal barrier for the scenario below:

Alex has been doing the same work over and over again. When he asks his supervisor for other work, his supervisor ignored him. Alex feels bored at work.

• language

• different working styles

• not motivated

• not enough knowledge

Choose the correct internal barrier for the scenario below:

Meiling has a sore throat but her group members still asked her to do the presentation for the meeting. The people in the meeting could not understand her.

• physical disability

• different working styles

• not motivated

• not enough knowledge

Choose the correct internal barrier for the scenario below:

Amy had a quarrel with her husband last night and they have not solved the issue.

The next day, she could not concentrate on her work and made a lot of mistakes in her emails. Her manager was not happy with her.

• physical disability

• different working styles

• not motivated

• emotions

Choose the correct internal barrier for the scenario below:

James has been communicating with a fellow co-worker, Tobias, from German via Zoom. As his English is not good, Tobias does not fully understand what James is talking about. Both of them got frustrated with each other.

• language

• different working styles

• not motivated

• not enough knowledge

Choose the correct internal barrier for the scenario below:

Linda is still new at the workplace. When her manager, Ben, explains the tasks to complete, he uses technical words that Linda has not heard of. She got confused.

• language

• different working styles

• not motivated

• not enough knowledge