New Hire Review 3.5

How much will pre paid gratuities be for guests staying in a veranda stateroom on a 7nt sailing?

• $133.00 per person

• $108.50 per person

• $112.00 per person

• $101.50 per person

Direct Guest Sheamus is sailing in an Edge Villa next year in May and he wants to know what is included in his sailing. 

Which of the following do you advise Sheamus are included in The Retreat Experience?

• Personal Retreat Host.

• The Main Restaurant as their dining room.

• CO Bigelow Bath Amenities.

• The Retreat Sundeck.

• Luminae as their dining room.

Travel Partner Jimmy wants to have Cruisecare effective immediately on a booking that is going to purchase Flights by Celebrity. (Just in case the guest cancels before final payment) 

In order to process this request you must take a payment for the Crusiecare cost in addition to deposit, and then have Cruisecare "forced to paid".

• True

• False

How Much OBC does this booking have?

• $0

• $300

• $600

• $150

Future Cruise Certificates issued under the Global Suspension policy will need to be redeemed by ______ , with guests sailing by ______.

• 5/31/22, 12/31/22 or a year from the original sailing date whichever is later.

• 4/30/22, 12/31/22 or a year from the original sailing date whichever is later.

• 12/31/22, 12/31/22 or a year from the original sailing date whichever is later.

• 3/31/22, 9/30/22 or a year from the original sailing date whichever is later.

TP Jimmy is calling to find out how much FCC the guests would receive if they were to cancel under CWC prior to final payment. You advise...

• $150 per person

• $250 per person

• $313 per person

• $188 per person

Guests sailing on the Celebrity Eclipse on 9/22/22 with a booking created on 4/21/22 have until when to cancel their sailing under CWC?

• By midnight 9/19/22 in the time zone the ship leaves from.

• This sailing does not qualify for CWC.

• By midnight 9/20/22 in the time zone the ship leaves from.

• By midnight 9/21/22 in the time zone the ship leaves from.

Future Cruise Certificates issued under the Global Suspension policy will need to be redeemed by ______with guests sailing by ______.

• There is no time limit to redeem these FCCs.

• 3/31/22, 9/30/22 or a year from the original sailing date whichever is later.

• 5/31/22, 12/31/22 or a year from the original sailing date whichever is later.

• 12/31/22, 12/31/22 or a year from the original sailing date whichever is later.

How much will pre paid gratuities be for guests staying in the retreat on a 7nt sailing?

• $133 per person

• $126 per person

• $112 per person

Travel Partner Dre is calling to request CWC on his client's reservation. The reservation was originally on EG 04/16/22, final payment date was 1/14/22 and need to be cancel because guests don't feel confident traveling right now because of Covid. To properly process his request, what remark code will you put in the reservation?

• GQ

• I2

• VB

• NM