3.3 Email Etiquette Quiz

Which of the following is considered poor email etiquette?

• keeping the message personal

• responding to messages as soon as possible

• using lots of capital letters to emphasize certain words

• always sign your name at the bottom

The tone of a professional email message should be:

• conversational

• formal

• casual - like with your friends

• "Yo, dude! Whassup?"

Which is the most important thing I should do with every email?

• spell check, use full sentence structure and proper grammar

• have a nice greeting: Hi, Hello, Good Morning

• Have a proper sign off: Thank you, Sincerely

• All of the above

When writing an email message, paragraphs should be

• long

• short

• indented

• invisible

The best way to make several points in an email is:

• include all points in the first paragraph

• include all points in the last paragraph

• use lists w/ bullets or #s

• put it on a banner and rent an air plane to fly over the office

At the end if an email message, you should include:

• only your name

• only your name and company

• all your relevant contact info

• a picture of your pet dog

When sending a message, you should copy ("cc"):

• everyone is the department

• your boss and you boss' boss - so they know that you're working hard

• only those people who absolutely need to know

• the whole world. why not? everyone else does

Why is email etiquette important?

• to prevent being terminated

• to avoid legal issues for the organization and yourself

• to contribute to the positive reputation if the organization

• all of the above

Choose the best email subject line.

• 2/25/17 department meeting canceled

• Come to my office right away

• OPEN NOW!

• Question....

How quickly should i reply to an email?

• as soon as i can, no longer than 24-48 hours

• when i get around to it

• i don't have to reply

• doesn't matter