MGT 1003 - Chapter 1 Review

What is planning, leading, organizing and controlling?

• the meaning of effectiveness

• the meaning of management

• the challenges of management

• the meaning of efficiency

Aesha holds a one-hour meeting for her employees. She gives all of the important points in 45 minutes. What is this an example of?

• Efficieny

• Effectiveness

• Controlling

• Challenges

Answer explanation

She is doing things right by giving more information and not wasting time.

Aesha, the manager, has asked her employees to email with updates on their tasks, so they no longer need meetings. What is this an example of?

• Efficiency

• Effectiveness

• Controlling

• Challenges

Answer explanation

She looks for ways to improve the output with less input.

(doing the right things)

What are 3 things managers do? (Choose all correct)

• make decisions

• take credit for others' work

• assign tasks

• give directions

A manager should be a figurehead, a leader, and a liaison. What role is this?

• informational

• decisional

• informal

• interpersonal

Who is someone who communicates between departments? Ex: someone who handles IT problems for the business department

• negotiator

• liaison

• spokesperson

• resource allocator

A manager must be a monitor, disseminator and spokesperson. What roles are these?

• interpersonal

• informational

• decisional

• informal

The teacher walks around the room and monitors the students' work. What is the teacher doing?

• controlling the students

• teaching the students how to work

• checking the students' work

• completing the students' work

Answer explanation

Monitoring people is an informational role. When a manager monitors, he/she is checking how the employees are doing.

Maryam needs to disseminate the news of going back to school to every department. What does "disseminate" mean?

• lead all people

• teach all people

• control all people

• communicate to all people

Answer explanation

Being a disseminator is part of having an informational role. This is when a manager spreads information to everyone.

What skills does a good spokesperson need?

• confidence and speaking skills

• courage and typing skills

• technological skills

• decision-making skills

Answer explanation

Being a spokesperson is one of the informational roles. To be a good spokesperson, a manager must speak well.