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Quality coach
Quiz
•
Fun
•
1st Grade
•
Easy
Tertio Bhaggan
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9 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
Wat houdt betrokkenheid in?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
Waarom stel je een controlevraag?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Wat is het verschil tussen controlevraag en afsluiting?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
Wat houdt eigenaarschap in bij klantenservice?
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5.
OPEN ENDED QUESTION
30 sec • 1 pt
Welke techniek moet je toepassen om je analyse van een klantmelding goed te kunnen maken?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
Waarom zou je vaag taalgebruik moeten vermijden in een gesprek?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Wanneer mag je een klant tutoyeren?
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8.
OPEN ENDED QUESTION
3 mins • 1 pt
Wat is een goede start van een conversatie en waarom is het belangrijk?
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9.
OPEN ENDED QUESTION
3 mins • 1 pt
Wat valt onder vaag taalgebruik?
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