Walmart Training 2022 - 3

We can definitely place orders for customers who don't have an account with Walmart.com

• True

• False

Changes to a customer's order can only be made if the order is pickup or delivery from STORE.

• True

• False

The customer changed his mind and no longer wants the order. What can you complete if the order is not too far in the process (When stills preparing)?

• Nothing, just educate the customer on the return.

• Attempt to cancel the order.

• Cancel the order

What can you have the customer do if you are not able to cancel the order?

• Customers can keep the item for free.

• Return the item for a refund.

• Refuse the delivery

Can we request cancellations for marketplace orders through CCA?

• I can't remember. I was not paying attention.

• Yes, only if the cancel option is in blue if it is grayed out, we have to contact the vendor.

• No, but my supervisor can.

Which changes can customers do for Pickup and deliveries from STORE? (Multiple options)

• Change delivery address

• Add or remove items.

• Increase or decrease quantities.

• Allow or disallow subsitutions.

• Reschedule the timeslot once.

Can we place an order if it's a Television for $50 and the customer is paying with a gift card?

• Yes

• No.

Can we create an account for a customer?

• Yes

• No

Customers can request cancellations by themselves without contacting walmart.com

• True

• False

Once the order is placed, what do customers receive?

• Email confirmation with the order details.

• Nothing.

• Text message with order number.