When you telephone a company the person answers...

• Who's calling please?

• Who calls?

• Who it is?

• Who called?

Which phrase means the same as 'hang on a moment'

• Just a second

• I'll put you on

• Go ahead

• I'm ready

Choose the correct word: "Please...and I'll put you through"

• stop

• stay

• talk

• hold

What is the expression used to connect someone?

• I'm sending you through

• I'm putting you through

• I'm calling you through

• I'm talking you through

You ... have the wrong number.

• should

• would

• must

• can

His ... number is 998922.

• straight

• direct

• certain

• sure

I'm ... to have troubled you.

• upset

• apologise

• sorry

• sad

I'm sorry, you've ... the wrong number.

• got

• had

• have

• put

You are Marie and you work in finance, how would you answer the phone?

• Hello.

• Hello, can I help you?

• Hello, Finance Department, Marie speaking.

• Yo! What's up?

Caller: 'Hello there. Can I speak to Clive Jenkins please?'

• 'Who's calling?'

• 'Who shall I say is calling?'

• 'Who is that?'

• 'Hm?'