Huddle

1. How to change the last name on the account?

• Hub Tab >> Common URL >> Send Name Change Form. CM will then chan

• Process name change on the Card via GSP Customer Information Tab

2. Updating Death Cert?

• Transfer to CRUSH

• Transfer to DACT

• Transfer to DART

3.    CM losing job and requests lower APR?

• Transfer to FRP

• Transfer to Account Services

4. Department in charge in assisting matters related to Returned Payments?

• Customer Service

• Account Services

• DGT

• DAP

5. CM gave PII such as SSN to a fake site, and worried someone will misuse it?

• a.      Transfer to IPT Fraud

• a.      Transfer to DGT Fraud

• Transfer to Crush

1)     CM is calling for End of Year Summary Report. Which tab can it be found in?

• Summary Report Tab

• There is no tab for Summary Report. Only on online website account. We no longer send any paper copies.

• Amex Communications, and send a email

1)     When does the P2P limit become refreshed?

• Refreshed 2 days after Statement Closing Date

• P2P limit is based on a 30-day rolling period. That means the last charge attempted at P2P will clear availability after 30 days.

For debit card payments, how to proceed?

• Transfer to Account Services

• Transfer to DGT

• Transfer to CRUSH

Caller calling about a denied application for an American Express Card.

• Transfer to Apply by Phone

• Transfer to New Accounts

CM is asking about his $300 Marriott Bonvoy Statement Credit promotion, he wants to know if he was eligible for it.

• Check Promotion Summary

• It’s an embedded benefit.