SSL Upskill 1st Review

Travel Partner George is requesting to know how many guests have booked arrival transfers from Salt Lake City airport. Where would you navigate to find this information?

• Air Summary

• Supplemental Package Review

• Inventory Summary

• Cruise Only Transfers Icon (Blue Car)

Up to what option date are double name changes allowed?

• None of the answers are correct

• We do not allow double name changes in group

• Until the hard stop date

• Any time prior to final payment

Travel Partner Richard would like to know if the hotel requests for her guests have been confirmed. What would you be able to advise Richard?

• The post hotel request is on waitlist status. They will be reviewed within 3-5 business days, and cleared if available.

• The post hotel is confirmed; I would be happy to send you an invoice confirming this.

Travel Partner Hannah would like to know why the transfers for her clients are not showing on their invoices. Based on the screenshot below, what is the correct response?

• All transfers are added as waitlist status and will be cleared in 3-5 business days if there is availability.

• The process to add the transfers has not been completed. Air schedules and/or guest assignments are needed.

• The transfers have been added correctly and will show on the bookings once documents have been issued.

All ships have a Godmother?

• True

• False

What is sent automatically 24 hours after group creation?

• Group information packet

• Group confirmation

• Group invoice

Up to what option date are double name changes allowed?

• None of the answers are correct

• We do not allow double name changes in group

• Until the hard stop date

• Any time prior to final payment

Travel Partner Susan calls to create a Deposit group on the Celebrity Beyond.  After creating the group, what will you advise?

Select one:

• Confirm the ship, sail date, group number, option date, final payment and gap allocation date, and group confirmation will be sent within 24 hrs

• Advise that the group will automatically cancel if there are no reservations with full names and full deposit.

• Confirm that once you pay the initial $50 per stateroom deposit on any staterooms held within the group, you have until the final option date for full names and full deposits.

Travel Partner Alex called inquiring on a Resident Rate that we are offering.   You advise Alex of the rates and she thinks it is such an amazing rate, she would like to hold it but does not have the names of her guests.  What would you advise?

• You advise that in order to secure the Resident Rate, we require the full names

• You can create a TBA reservation within the group in order to secure the rate

• You advise that you will add it to the group inventory 

Direct Guest Frank calls and provides you with the this  reservation. What information does Mark need to verify in order to add a celebration to his reservation?

• a. Booking Number or Ship and Sail Date

  b. Booking password if applicable

  c. First Name

  d. Last Name

• a. Booking Number or Ship and Sail Date

  b. Booking password if applicable

  d. Last Name

• a. Booking Number or Ship and Sail Date

  if applicable

  c. First Name

  d. Last Name