JTL Day 3 Review

Type of listening where we are fully participating and being attentive.

• Selective Listening

• Passive Listening

• Active Listening

• Not Listening

Type of listening where we tune in and out and out mind wanders.

• Active Listening

• Passive Listening

• Selective Listening

• Not Listening

Which are example of bad listening habits?

• Multitasking

• Interrupting

• Faking Attention

• Letting emotions block the message

As a leader, what should you do while communicating?

• Be specific

• Be concise

• Ask for feedback

• Be logical

Method of exposition where we give concrete examples of what we are talking about.

• Definition

• Cause and Effect

• Description

• Exemplification

"Metrics are grades in school because they show us progress." is an example of what method of exposition?

What component of Team Huddle is when we shoutout agents with positive CSAT scores?

• Training

• Update

• Motivation

• Recognition