JTL Day 4 Review

____ is the amount of income left after all expenses, debts, additional income streams, and operating costs accounted for.

Bill the client a set amount for each call, chat or email.

• Per transaction billing

• Per productive minute billing

• Per login hour billing

• Per FTE billing

Our Human Resources department is under what type of cost?

• People Direct

• People Indirect

• People Solutions

• Other Costs

When our agents go on LOA, are they still considered cost?

• Yes

• No

• Not sure

Which is/are reason/s for attrition?

• Difficult working relationships

• Facilities

• Salary

• Burnout

This is resulting from a promotion or movement of a team member to another department or team but remains within CNX.

Which is an upside of maximizing the revenue of a program?

• Merit increases

• More incentives

• More benefits

• Facility upgrades and maintenance