
JTL Day 4 Review
Authored by Jude Bautista
Professional Development
KG
Used 18+ times

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7 questions
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1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
____ is the amount of income left after all expenses, debts, additional income streams, and operating costs accounted for.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bill the client a set amount for each call, chat or email.
Per transaction billing
Per productive minute billing
Per login hour billing
Per FTE billing
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Our Human Resources department is under what type of cost?
People Direct
People Indirect
People Solutions
Other Costs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When our agents go on LOA, are they still considered cost?
Yes
No
Not sure
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which is/are reason/s for attrition?
Difficult working relationships
Facilities
Salary
Burnout
6.
FILL IN THE BLANK QUESTION
1 min • 5 pts
This is resulting from a promotion or movement of a team member to another department or team but remains within CNX.
7.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Which is an upside of maximizing the revenue of a program?
Merit increases
More incentives
More benefits
Facility upgrades and maintenance
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