CBT Revision 1

What behavior indicate that a customer wants attention?

• tapping feet

• opening hands

• raising arms

• crossing legs

What information should delegates be given at a conference?

• staff planning

• crowd conduct

• breakdown process

• fire evacuation

What should be included in a briefing to steward?

• attendee arrival times

• stock control system

• event resource cost

• guest menu choices

Why is the appearance of sandwiches improtant?

• to increase portion

• to maximize appeal

• to reduce cost

• to minimize waste

What drink is traditionally served with a slice of lemon

• Tonic Water

• Milk shake

• fruit smoothies

• orange juice

where can an event organizer access information about the regulation of media?

• ministry of justice

• ministry of commerce and industry

• ministry of culture and information

• ministry of planning

what is a security requirements at an event?

• beverage service

• bag checks

• first aid

• venue cleaning

what should be reviewed to assess health and safety risks?

• ticket sales

• near misses

• resource control

• staff rota

What registration information would indicate if an event need an interpreter?

• attendees place of birth

• attendees special requests

• attendees postcodes

• attendees hotel details

what is required to prepare for additional guests arriving for a business meeting?

• security

• publicity

• seating

• parking