What is an example of a domain category?

• .com

• .edu

• .org

• All of the above

What is an example of an email program?

• Google

• Gmail

• Bing

• All of the above

You were copied in on an email, however the CEO received a copy without you knowing. The copy you don't know about is known as a _____?

• Recipient

• CC

• BCC

• All of the above

The department supervisor sent an email to the team in the department and it requires a reply from everyone on the team. Which option would be appropriate?

• Reply

• Reply to all

• Forward

• All of the above

How can you keep your inbox organized?

• Create labels/folders

• Delete all messages

• Star important messages

• All of the above

If you're on vacation, how would persons sending an email know?

• You will tell them so

• Email from auto reply

• They will hear it on your voice mail

• All of the above

How will your colleague receive the report you completed in MS Excel via email?

• CC the report

• Forward the report

• Send the report as an attachment

• All of the above

Junk mail is considered as_____?

• Trash

• Spam

• Incoming emails

• All of the above

Where does deleted message go?

• Trash

• Spam

• Inbox

• All of the above

The best way to record a person's phone number and email is to______?

• Create a contact

• Write it on a post it

• Make a note

• All of the above