Principles of Business 1.00 Communication

In Mr. Smith's email, this (pictured) is an example of his _________.

• response

• signature

• salutation

• body

To ensure they are understood by customers, employees should:

• enunciate clearly

• repeat everything

• talk over the customer

• yell as loudly as possible

Which is NOT a tool that people use when participating in discussions

• pointing out missing information

• sharing personal experiences that only relate to them

• building on someone else's comment

• helping the group summarize what has been said

Business letters need to include:

• product ratings and grades

• all necessary information

• exchange rates

• a map of all business locations

People who can defend their ideas objectively provide others with:

• personal opinions

• emotional information

• logical evidence

• unrelated statistics

What communication style would be most appropriate for business evaluations and professional counseling?

• routine

• informal

• formal

• summary

As an employee, should you EVER give out a customer or another employee's personal information?

• No

• Yes, if anyone asks for it

• Yes, as long as it's an emergency

When someone is able to explain and defend their ideas in a calm and orderly manner, they are demonstrating their _________ skills.

• verbal

• non-verbal

• basketball

• acting

If you were looking to cite a reference for a paper, and you weren't sure whether to italicize or underline the book's title, you should look where to obtain the correct information?

• refer to the appropriate publisher's style manual

• ask another student for what they think is best

• look up the information in a dictionary

• ask an administrator for their preference

Which is a formatting characteristic of a full-block business letter?

• double-spacing throughout letter

• no paragraph indents

• indented paragraphs

• using right justification for all paragraphs