The sales department

What does sales department mean?

• this department is hardly direct contacts with the hotel guests but the English speaking and listening is still essential for the head of department.

• Sales refers to all activities involved in selling or service to a travelers or whoever needs a place to stay. 

• This department plays roles as an engineer to support the types of supporting equipment such as reparation, maintenance, and so on.

What is the importance of sales department?

• Sales department is important areas within the hospitality industry as they directly correlate to the profitability of a business.

• Controlling all hotel revenues, expenses, and setting up the trigger to minimize looses.

• Hotels will provide the following services and facilities for the guests whether staying for business or leisure.

What is the responsibilities of sales department?

• Welcoming guests when customers arrive.

• Provide the highest quality of service to the customer at all times.

• Providing the hotel service information and tour information.

What is a good sales staff should be?

• A good salesperson should be good looking and lazy.

• A good salesperson should be lazy.

• A good salesperson should be enthusiasm

What will you do for retaining customers?

• For retaining customers, always send them a thank you card or other communication shortly after their stay.

• Facilities and personnel provided by a hotel to support business activities

• Analyzing financial and budget, forecasting, and planning business

What is the main function of the sales department?

• Nice talk and charming.

• To increase the revenue of the hotel by developing strategies and business plans.

• Analyzing financial and budget, forecasting, and planning business.

According to the essential skills for a professional hotel salesperson, 

what skills do you need?

• Beautiful

• Help build good friendships.

• Communications skills

How important of listening skills to sales staff?

• Listening skills help build trust and stronger relationships with your customers.

• I’d like to have some information concerning any positions available

  in your hotel.

• Beautiful and well-spoken.

If you want to offer a promotion to your guests, what should you say?

• You are so beautiful.

• I would like to introduce the new year promotion for you.

• Have a nice day.

If the hotel does not have a sales department, what will happen?

• No one cleaning

• Lack of people to welcome guests

• Lose revenue