Planning & Leadership
Authored by Nur Azhar
Arts
1st - 8th Grade
Used 2+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Global KPI for FL advisor?
Grade of Service, Abandoned Call Rate & Upselling
Grade of Service, Trace Resolution Rate & Upselling
Grade of Service, Average Sales Lead per Staff & Abandoned Call Rate
Grade of Service, Abandoned Call Rate & Average Sales Lead per Staff
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Overflowing call to backline and KAD is scheduled to cater peak interval and it will be communicated in advance.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Below is the evidence of communication:
1. Team Meeting
2. Coaching
3. Performance Dialogue
4. Berita Terkini
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why the allocation to apply AL in 2nd Quarter is higher than 4th Quarter?
2nd Quarter = Low peak season
4th Quarter = High peak season
2nd Quarter = High peak season
4th Quarter = Low peak season
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the 2022 Annual Sales Lead Target?
4
6
5
5.6
6.
OPEN ENDED QUESTION
45 sec • Ungraded
What is the QM passing mark?
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