Planning & Leadership

What is Global KPI for FL advisor?

• Grade of Service, Abandoned Call Rate & Upselling

• Grade of Service, Trace Resolution Rate & Upselling

• Grade of Service, Average Sales Lead per Staff & Abandoned Call Rate

• Grade of Service, Abandoned Call Rate & Average Sales Lead per Staff

Overflowing call to backline and KAD is scheduled to cater peak interval and it will be communicated in advance.

• True

• False

Below is the evidence of communication:

1. Team Meeting

2. Coaching

3. Performance Dialogue

4. Berita Terkini

• True

• False

Why the allocation to apply AL in 2nd Quarter is higher than 4th Quarter?

• 2nd Quarter = Low peak season

  4th Quarter = High peak season

• 2nd Quarter = High peak season

  4th Quarter = Low peak season

What is the 2022 Annual Sales Lead Target?

• 4

• 6

• 5

• 5.6

What is the QM passing mark?