Managing Conflict Summative

What is the first step in problem-solving?

• Assess if the problem is solved.

• Identify the problem

Your class is reviewing the homework and your teacher called on you for an answer, but you forgot to do the assignment. What should you do?

• Look at your classmate's paper for the answer.

• Admit that you forgot to do your homework.

You found out a friend lied to you. Your feelings are hurt. What should you do?

• Stop talking to your friend and hang out with a new friend.

• Explain to your friend how they hurt your feelings and hope they apologize.

You notice your friend's shoulders are slumped, they are looking at the ground and frowning. What could you say to them?

• " You look upset. Is something wrong?"

• "What's wrong with you anyway?"

A friend invited you to hang out at the mall this weekend, but you already made plans with another friend. What should you do?

• See if your other friend is interested in going to the mall too.

• Cancel plans with your other friend and go to the mall.

Which is a benefit of conflict?

• Stress is elevated

• Differences are settled

• Fights break out

When speaking to someone about a conflict...

• Use profanity

• Use "You" statements and speak in a public location

• Use "I" statements and speak in a private location

Which of the following is one of the most effective anger management techniques?

• Think before you speak
• Get some exercise
• Respond rather than react
• Use humor

Learning better ways to communicate is a useful technique for anger management.

• True
• False

Which of the following is not a tip for active listening?

• sending signals
• asking questions
• feedback
• interrupting