
ICCID SIM
Authored by Luilly Meza
English
1st - 5th Grade
Used 9+ times

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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Son lo mismo el ICCID y IMEI?
Sí, son lo mismo
No, el IMEI es el código del equipo y el ICCID es el código del Chip/Sim
Ambos son código del Chip
Ambos son código del SIM
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Donde ubica el ICCID el cliente?
En la tarjeta SimCard o chip
Marcando el *#06#
Ingresando a la App Mi Movistar empresas
Ingresando al *515#
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Dónde ubico el ICCID en el sistema?
ALTAMIRA
SODALI - CONSULTA BANDIDO
+SIMPLE - PRODUCTOS AGINADOS
EN GENIO
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué realizo si el cliente indica que perdió la SIMCARD?
Debe marcar *#06#
Que vaya a una oficina
Ya no se puede hacer nada
Qué retire el chip y me dicte el ICCID
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué proceso realizo si es un chip dañado?
DERIVO A OFICINA DE MOVISTAR
CASI
DERIVO AL ÁREA COMERCIAL
LE INDICO QUE COMPRE OTRO EQUIPO
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué es CASI?
CAMBIO DE SIM
CAMBIO DE EQUIPO
CAMBIO DE CLIENTE
CAMBIO DE ASESOR
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué proceso realizo si no coincide el ICCID?
DEBE INGRESAR A LA APP MI MOVISTAR
DEBE REALIZAR LA ACTIVACIÓN EN EL ÁREA COMERCIAL
TIENE QUE IR A UNA OFICINA
DEBE MARCAR *515#
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