Webstore (Review) - October 3, 2024

To search for an account in SD, you can use:

(Select all applicable answers)

• Brand and Model

• Phone#

• BAN/Account Number

• Serial Number

Only notes created manually can be seen in the account/Smart Desktop.

• True

• Maybe

• False

• I don't care

What tab in Smart Desktop would an agent go to add Special Instructions

• Financial

• Notes

• Equipment

• Subscriber

Which one of the following is not a tab in Smart Desktop?

• Equipment

• Financial

• Price Plan and Services

• Onesource

What is the equipment/device listed for the phone # [phone]

• APPLE IPHONE I6S 32GB SPACE GREY

• APPLE IPHONE 11 64GB Black

• APPLE IPHONE I6S 32GB SILVER

• None of the above

Using the account number 40637929 does the customer has authorize user on the account?

• Yes

• Maybe

• No

• I don't care

Using the account number 25208904 when did the customer start the service with telus?

• 11/25/2023

• 01/02/2023

• 1/20/2020

• 11/25/2012

In what section of Smart Desktop can we check the authorized name?

• Financial Tab

• Equipment Tab

• BAN Header

• Action Bar

____________ is used to view a customer’s price plan and services for a particular subscriber.

• Subscribers Tab

• Equipment Tab

• Price Plan and Services Tab

• Notes Tab

What are the credit classes eligible to Zero Upfront?

• V and X

• K

• X and L

• B and D