GHRD Service Standard Quiz

Quiz
•
Professional Development
•
Professional Development
•
Hard
Ecdc K3
Used 8+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Name the service standard from the example given: Apologize without delay.
Effectively manage complaints
Own the mistake
Investigate and Exhaust All Options
effectively manage apologies,
2.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Name the service standard from the example given: Own the process end to end.
Communicate Realistic Deadlines/Deliverables
Be Accountable
(Follow up with each step to ensure that the request was fulfilled)
Be Accountable
(Own the process from beginning to end
Follow up with each step to ensure that the request was fulfilled eventually)
Apologies and offer solutions
3.
FILL IN THE BLANK QUESTION
2 mins • 10 pts
Unscramble the following: Option all exhaust and investigate
4.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Which service standard encourages us to manage customer expectations?
Manage customer expectations by communicating a somewhat reasonable timeline
Make contact with the customer to ensure their expectation has been met
Communicate reasonable support in a timely manner
5.
FILL IN THE BLANK QUESTION
1 min • 2 pts
Name the service standard from the example given: ask probing questions.
6.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
What is meant by Active Listening?
manage interruptions, and request clarification only
manage interruptions, request clarification & ask questions
manage all complaints
7.
FILL IN THE BLANK QUESTION
2 mins • 10 pts
How can we effectively manage complaints?
Create a free account and access millions of resources
Similar Resources on Wayground
15 questions
Do you know anything about C1?

Quiz
•
Professional Development
10 questions
Customer Service Skills Test 1

Quiz
•
Professional Development
10 questions
respect is key to success in sales

Quiz
•
Professional Development
15 questions
Risk Management Policy Quiz

Quiz
•
Professional Development
10 questions
Engagement Activity (UPE)

Quiz
•
Professional Development
11 questions
Гибкие методологии - 5 семинар

Quiz
•
Professional Development
14 questions
Level 2 Customer Job Cert

Quiz
•
10th Grade - Professi...
11 questions
MCR Refresher

Quiz
•
Professional Development
Popular Resources on Wayground
50 questions
Trivia 7/25

Quiz
•
12th Grade
11 questions
Standard Response Protocol

Quiz
•
6th - 8th Grade
11 questions
Negative Exponents

Quiz
•
7th - 8th Grade
12 questions
Exponent Expressions

Quiz
•
6th Grade
4 questions
Exit Ticket 7/29

Quiz
•
8th Grade
20 questions
Subject-Verb Agreement

Quiz
•
9th Grade
20 questions
One Step Equations All Operations

Quiz
•
6th - 7th Grade
18 questions
"A Quilt of a Country"

Quiz
•
9th Grade