GHRD Service Standard Quiz

Quiz
•
Professional Development
•
Professional Development
•
Hard
Ecdc K3
Used 8+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Name the service standard from the example given: Apologize without delay.
Effectively manage complaints
Own the mistake
Investigate and Exhaust All Options
effectively manage apologies,
2.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Name the service standard from the example given: Own the process end to end.
Communicate Realistic Deadlines/Deliverables
Be Accountable
(Follow up with each step to ensure that the request was fulfilled)
Be Accountable
(Own the process from beginning to end
Follow up with each step to ensure that the request was fulfilled eventually)
Apologies and offer solutions
3.
FILL IN THE BLANK QUESTION
2 mins • 10 pts
Unscramble the following: Option all exhaust and investigate
4.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Which service standard encourages us to manage customer expectations?
Manage customer expectations by communicating a somewhat reasonable timeline
Make contact with the customer to ensure their expectation has been met
Communicate reasonable support in a timely manner
5.
FILL IN THE BLANK QUESTION
1 min • 2 pts
Name the service standard from the example given: ask probing questions.
6.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
What is meant by Active Listening?
manage interruptions, and request clarification only
manage interruptions, request clarification & ask questions
manage all complaints
7.
FILL IN THE BLANK QUESTION
2 mins • 10 pts
How can we effectively manage complaints?
Create a free account and access millions of resources
Similar Resources on Wayground
10 questions
Customer Service Skills Test 1

Quiz
•
Professional Development
12 questions
07 SITXCCS007 Enhance Customer Service Quiz 1

Quiz
•
Professional Development
10 questions
Call Center Quiz 2

Quiz
•
Professional Development
10 questions
Perpetual Inventory System (Mr. Mola - BIBT)

Quiz
•
Professional Development
11 questions
Гибкие методологии - 5 семинар

Quiz
•
Professional Development
10 questions
Call Center Quiz 1

Quiz
•
Professional Development
10 questions
AWS Amazon VPC

Quiz
•
Professional Development
15 questions
Customer Service and Satisfaction Monitoring

Quiz
•
Professional Development
Popular Resources on Wayground
55 questions
CHS Student Handbook 25-26

Quiz
•
9th Grade
10 questions
Afterschool Activities & Sports

Quiz
•
6th - 8th Grade
15 questions
PRIDE

Quiz
•
6th - 8th Grade
15 questions
Cool Tool:Chromebook

Quiz
•
6th - 8th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
10 questions
Nouns, nouns, nouns

Quiz
•
3rd Grade
20 questions
Bullying

Quiz
•
7th Grade
18 questions
7SS - 30a - Budgeting

Quiz
•
6th - 8th Grade
Discover more resources for Professional Development
11 questions
All about me

Quiz
•
Professional Development
10 questions
How to Email your Teacher

Quiz
•
Professional Development
5 questions
Setting goals for the year

Quiz
•
Professional Development
8 questions
Ötzi the Iceman: A 5,000-Year-Old True Crime Murder Mystery | Full Documentary | NOVA | PBS

Interactive video
•
Professional Development