GHRD Service Standard Quiz

GHRD Service Standard Quiz

Professional Development

10 Qs

quiz-placeholder

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GHRD Service Standard Quiz

GHRD Service Standard Quiz

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Ecdc K3

Used 8+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

Name the service standard from the example given: Apologize without delay.

Effectively manage complaints

Own the mistake

Investigate and Exhaust All Options

effectively manage apologies,

2.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

Name the service standard from the example given: Own the process end to end.

Communicate Realistic Deadlines/Deliverables

Be Accountable

(Follow up with each step to ensure that the request was fulfilled)

Be Accountable

(Own the process from beginning to end

Follow up with each step to ensure that the request was fulfilled eventually)

Apologies and offer solutions

3.

FILL IN THE BLANK QUESTION

2 mins • 10 pts

Unscramble the following: Option all exhaust and investigate

4.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

Which service standard encourages us to manage customer expectations?

Manage customer expectations by communicating a somewhat reasonable timeline

Make contact with the customer to ensure their expectation has been met

Communicate reasonable support in a timely manner

5.

FILL IN THE BLANK QUESTION

1 min • 2 pts

Name the service standard from the example given: ask probing questions.

6.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

What is meant by Active Listening?

manage interruptions, and request clarification only

manage interruptions, request clarification & ask questions

manage all complaints

7.

FILL IN THE BLANK QUESTION

2 mins • 10 pts

How can we effectively manage complaints?

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