ECM3435 IT Consulting 1 - Solving business problems

Which of the following are advantages of engaging stakeholders through interviews? (Select all that apply)

• The information provided is consistently accurate and complete.

• A deeper understanding of the problem through qualitative insights

• The interviewer is able to observe the interviewee’s non-verbal behaviour.

• Flexibility to explore additional questions as needed

What is the main purpose of applying the 5 Whys method?

• To identify the root cause(s) of the problem

• To determine who is responsible for an issue

• To estimate the costs of solving the problem

• To plan a project timeline

How should spines be labeled on a fishbone diagram for effective analysis?

• 4Ms: manpower, machines, materials, and methods

• 6 Ps: people, place, processes, physical evidence, product/service, and performance measures

• 4 Ss: surroundings, suppliers, systems, and skills

• Consultants can label the spines as they want

Select the visualisation techniques.

• Rich pictures

• Ravioli maps

• Spaghetti maps

• Mind maps

• Critical thinking maps

How can spaghetti maps be utilised? (Select all that apply)

• To improve the workspace layout

• To assess an individual’s motivation

• To streamline workflow and reduce waste movements

• To identify bottlenecks in production processes

In a workshop aimed at gathering insights, which roles should a consultant ideally adopt? (Select all that apply)

• Facilitator

• Participant

• Presenter

• Interviewer

Which of the following is often the first and most significant barrier to organisational development?

• Lack of understanding of the problem

• The problem is too big to be solved as one

• Failure to recognise that there is a problem

• Trying to solve the problem by using the same thinking that created the problem

Which of the following is a common mistake made in problem analysis?

• Ignoring the problem

• Jumping to conclusions without sufficient data

• Using a systematic approach to understand the problem

• Consulting with experts

Select the right sequence of the central stages in the problem-solving process.

• Emergence, Divergence, Convergence

• Emergence, Convergence, Divergence

• Convergence, Divergence, Emergence

• Divergence, Emergence, Convergence

Which of the following is a problem analysis technique?

• SCAMPER

• PEK

• RDA

• FUTURE