________________ is one of the golden rule.

• Be Straight-Forward

• Be Blunt

• Be Friendly

What is one of the problems in business today that result from poor listening skills?

• Broken relationships

• Short term memory

• All of the above

Corporate Etiquette refers to a set of rules an individual must follow while he is at home.

• True

• False

Corporate Etiquette is important because:

• It helps to sleep

• It creates a mutually respectful atmosphere at work

• It relaxes your mind

You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it?

• You offer them your card and ask them for theirs

• You tell them you need their card so you can remember their name

• You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs

When making an entrance into an office with people working at their desks, it’s always best to

• Do your best to not draw attention to yourself.

• Appear pleasant and greet people by saying hello to those at the desks.

• Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help

If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:

• Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company

• Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.

• Appear pleasant and make brief short sentences that focus on them and wait for them to reply

When making a business introduction between two people, the most important rule to remember is:

• Say your own name before introducing the two people

• Use the name of the most important person first in the introduction.

• Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names.

When giving a compliment, it’s best to:

• Give a compliment to someone so that many people can hear the praise you are giving them.

• Give compliments to everyone in the office so everyone receives regular praise.

• Compliment specific behaviours regarding work, avoid personal compliments

Regarding criticism in the workplace, remember to:

• Give criticism privately so it won’t embarrass anyone.

• Criticize only a person’s work-related skills and avoid offering personal criticism.

• Offer a patient critique and never criticize anyone.