Service chat week 1

Service chat week 1

1st Grade

10 Qs

quiz-placeholder

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Service chat week 1

Service chat week 1

Assessment

Quiz

Fun

1st Grade

Medium

Created by

Martha Florez

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long have a customer to pick up an order after the current date?

7 days

10 days

14 days

21 days

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What means this status?

Prepared for Shipment

Prepared for Deliver

Open

Ship to Home

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Gem alert C01 means...

Fraud related

Decline payment

The order was cancel

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long has the customer to contact us after the order was under decline payment alert?

7 days

10 days

14 days

3-5 business days

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In trade in orders, the " Leg two" is related to ...

when Apple is sending the TIK

when the cx sent back the trade in

when Apple sent back the trade in to the cx

when the trade in was cancel

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long takes the system to update a New Pick up Contact?

24 hours

5 hours

3-5 business days

30 min/1 hour

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In trade in orders this means...

the trade-in is active

the trade-in is completed

The trade-in was cancel

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