Service chat week 1

How long have a customer to pick up an order after the current date?

• 7 days

• 10 days

• 14 days

• 21 days

What means this status?

• Prepared for Shipment

• Prepared for Deliver

• Open

• Ship to Home

The Gem alert C01 means...

• Fraud related

• Decline payment

• The order was cancel

How long has the customer to contact us after the order was under decline payment alert?

• 7 days

• 10 days

• 14 days

• 3-5 business days

In trade in orders, the " Leg two" is related to ...

• when Apple is sending the TIK

• when the cx sent back the trade in

• when Apple sent back the trade in to the cx

• when the trade in was cancel

How long takes the system to update a New Pick up Contact?

• 24 hours

• 5 hours

• 3-5 business days

• 30 min/1 hour

In trade in orders this means...

• the trade-in is active

• the trade-in is completed

• The trade-in was cancel

In iUP orders the 3 types of orders that always appear are:

• OR - CR - FD

• OR - CR - DR

• OR - DR - FD

• Only OR and CR

In which Leg can I request to restart a Trade- in that was cancel due to the cx didn't send the trade in device in the first 14 days?

• Leg 2

• Leg 3

• Leg 1

• it is not possible

this status means ...

• Picked up

• Open

• Shipped

• Delivered