Customer Service 91-10

if the customer isn't shopping alone, you can include the rest of the part by:

• giving other service to those in the part , such as offering a chair or a cup of refreshment

• Telling any children to behave themselves while their parent makes this decision

• Telling any children to not behave themselves while their parent makes this decision

Showing the customer that you and your store stand behind the products and services you sell:

• shows a professionalism that builds customer loyalty

• giving other service to those in the part, such as offering a chair or a cup of refreshments

• calling customers back in a timely manner

• shoplifting, employee theft and inventory errors

A customer comes into your store with an ad from another store showing its advertised price which is lower than your price. As a sales associate, what should you do first?

• refer to your store's policy on meeting competitor's ads

• based on how Cassandra is dressed, Susan says,"i don't think that perfume will fit your personality

• make some comment to indicate you have read it

Susan is working with a customer named Cassandra in the perfume department. Which is the wrong thing to say about a perfume she has just dabbed on her wrist and smelled?

• based on how Cassandra is dressed, Susan says,"i don't think that perfume will fit your personality

• make some comment to indicate you have read it

• suggest alternatives that your store does carry

Showing respects for a customer's business card means you should:

• make some comment to indicate you have read it

• suggest alternatives that your store does carry

• based on how Cassandra is dressed, Susan says,"i don't think that perfume will fit your personality

If your store does not offer the particular product of service the customer is looking for, your first option should always be to:

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Which of the following might be acceptable techniques for directing a customer to the Customer Service department?

What are the best kinds of questions to ask to a customer to encourage conversations.

Which of the following is a product benefit for a new sweater

Three ways to create a positive impression of you and the store include: complimenting the customer's taste; assuring the customer that he is the expert; and: