TROUBLESHOOTING/RSL QUIZ

What are the things you need to get to a mobile expert?

• First name & Initial

  Sales Code

  Token Code

  Passcode

• First & last name

  Sales Code

  Token Code

  Passcode

• First name & Initial

  Sales Code

  Verification token

  Passcode

• First name & Initial

  Sales Code

  Token Code

  6-15 Passcode

If you need to check a certain document, what tool should you open?

• Doc Retrieval

• Credit card update tool

• RMA Cancellation tool

• EC Summary

If you need to check the remaining balance on the customer's device, which tool should you open?

• Doc Retrieval

• CCUT

• RMA Cancellation tool

• EC Summary

If you're adding a new line, which tool should you open?

• Doc Retrieval

• DASH

• EC Summary

• CCUT

If you want to check if the trade in device has been returned, which tool should you open?

• CCUT

• Device tracking portal

• Doc retrieval

• RMA Cancellation tool

If you want to change card in formation or cancel an order, which tool should you open?

• Doc Retrieval

• RMA Cancellation tool

• DASH

• CCUT

Mobile experts can do anything except?

• Cancellation

• Add a line

• Credit

• Upgrade

What type of transfer would you do for tech?

• Warm

• Cold

• Warm/Cold

• Depends

What type of transfer would you do for prepaid?

• Warm

• Cold

• Warm/cold

• Depends

What does RSL means?

• Return Support Lives

• Retail Support Line

• Retail Signal Line

• Retail Support LAN