Day 4 Down Cases

We can check Landline bills from ?

• BSS

• OSS, TE Biiling , CST360

• IR Case

Voice Overlapping case happened between two numbers at different Exchanges

• TRUE

• FALSE

Data down case will be escalated to :

• MV

• IU

• SLS

We can handle logical instability cases with CST while ADSL led is down?

• True

• False

SLA in case of delay data down case will be:

• 1 WD

• No estimated time

• 1 Day

If the customer has data down and within troubleshooting SELT result: 120 meters from ASSIA and customer MSAN type: yes, it means that problem from our side?

• False

• True

CST has internet not working issue and now he has 3 logs on NST tool in the last 12 hours, but he has no logs in the last 3 hours … Your action:

• Handle as Physical instability case

• Handle as Data down case

• Handle as BLQ case