Communication in Law Enforcement

Which of the following refers to the tone, pitch, volume and pacing used when speaking?

• Nonverbal communication

• Verbal communication

• Antiverbal communication

• Paraverbal communication

The response the receiver provides in reaction to the message is known as which of the following?

• Channel

• Sanction

• Feedback

• Barrier

Sarcasm is a common trademark of which style of communication?

• Aggressive

• Passive

• Assertive

• Passive-aggressive

Which communication style must officers use to be successful?

• Aggressive

• Passive

• Assertive

• Passive-aggressive

Words and expressions used by a particular vocation or group are known as which of the following?

• Culture

• Jargon

• Antiverbal communication

• Paraverbal communication

Which of the following does Captain Cochran say is oftentimes a sign of deception?

• Speaking rapidly in a high-pitched voice

• Conflicting nonverbal and verbal messages

• Failing to make eye contact with the officer

• Referring to future events in the past tense

How does Captain Cochran recommend dealing with a person who is being deceitful?

• Be forceful and apply pressure

• Be indirect and use ambiguous terms

• Be confident and pretend to have evidence

• Be logical and present known facts

Which of the following is Captain Cochran’s advice for working with people with disabilities?

• Request officers who specialize in the disability and wait to attempt any communication until they arrive

• Be aware of the impairment and the difficulty it creates, and modify behavior to overcome those difficulties

• Communicate as you normally would, ignoring any perceived disability to avoid offending them

• Communicate with friends or family of the disabled rather than trying to communicate directly with them

Which of the following is NOT one of the things communication can accomplish as stated by Captain Cochran?

• Decrease crime

• Make or break a case

• Enhance law enforcement

• Garner public support for the police department

According to the presentation, which type of communication is most typically the most successful?

• Verbose

• Definitive

• Respectful

• Strident