Verbal Communication

BOTH written and verbal communication have the following in common EXCEPT

• There is a specific purpose for the message

• There is an intended audience to receive the message

• The message has developed ideas that are organized in a way that makes sense

• Emphasis is placed on the message with the use of grammar and punctuation

When introducing the topic, a speaker will hook the audience. The hook could be

• A question to make the audience think

• An anecdote the audience can relate to

• An interesting fact or statistic

• Any of these could be effective hooks

Just like an introduction in written communication, verbal communication should have a thesis statement. What purpose does the thesis statement serve?

• The thesis statement gets the attention of the audience

• The thesis statement lets the audience know what the main message will be

• The thesis statement summarizes the most important ideas

• The thesis statement connects ideas

A speaker will provide either a call to action or summarize the impact of the information provided. Which part of the presentation would this portion appear?

• The introduction

• The body

• The conclusion

Regardless of the speaker's purpose, the message should be organized in a conversational way in order to keep the audience interested.

• True

• False

The speaker should be heard by everyone in the room. This pertains to

• Pace

• Volume

• Articulation

• Tone

The speaker's message should be delivered at the appropriate speed. This pertains to

• Pace

• Volume

• Articulation

• Tone

The speaker's words should be pronounced clearly. This pertains to

• Pace

• Volume

• Articulation

• Tone

The speaker's emotion toward the subject is shown with changes in

• Pace

• Volume

• Articulation

• Tone

Voice variation includes inflection. This is best described as

• How fast or slow the speaker's message is delivered

• Changes in volume, pace, and tone

• The degree of loudness of the speaker

• Accurate pronunciation of words